General Terms and Conditions

These terms and conditions govern your use of Pro Eleven Casino services. By registering an account and using the platform, you acknowledge that you have read, understood, and agreed to comply with these terms in their entirety.

Account Registration and Eligibility

Players must be at least 18 years old or have reached the legal gambling age in their jurisdiction, whichever is higher. Registration requires accurate personal information including full name, date of birth, address, and contact details. Providing false information constitutes grounds for immediate account termination and forfeiture of any funds or winnings.

Each player may maintain only one account. Multiple accounts created by the same individual will result in closure of all accounts and confiscation of balances. The casino reserves the right to request identity verification documents at any time, and withdrawals cannot process until verification completes successfully.

Players from restricted jurisdictions cannot register or play at Pro Eleven Casino. The list of restricted countries is available upon request and subject to change based on regulatory requirements. Attempting to circumvent geographical restrictions through VPNs or proxy services violates these terms and results in account closure.

Deposits and Withdrawals

All deposits become available for gameplay immediately upon processing, though some payment methods may experience slight delays. Minimum and maximum deposit amounts vary by payment method as detailed in the banking section. The casino does not charge fees for deposits, though payment processors may impose their own transaction costs.

Withdrawals process according to the timelines specified for each payment method. Players must complete identity verification before requesting withdrawals. Withdrawal requests may be cancelled by the player within the pending period, after which cancellation is no longer possible. The casino reserves the right to request additional documentation before approving withdrawal requests.

Bonus funds cannot be withdrawn until wagering requirements are met completely. Any attempt to withdraw before completing requirements results in forfeiture of bonus funds and associated winnings. Players must use the same payment method for withdrawals that was used for deposits whenever possible, with exceptions made for technical limitations or player convenience.

Bonus Terms and Wagering Requirements

All bonuses carry specific terms detailed in the promotional offer. Players must opt in to receive bonuses, and wagering requirements must be completed within specified timeframes. Failing to meet requirements before expiration results in forfeiture of bonus funds and any winnings generated from bonus play.

Maximum bet limits apply during bonus wagering periods, typically capped at €5 per spin or hand. Exceeding maximum bet limits violates bonus terms and may result in forfeiture of bonus and winnings. Game contributions toward wagering vary by game type, with slots typically contributing 100% while table games contribute reduced percentages.

The casino reserves the right to void bonuses and winnings if irregular play patterns are detected, including low-risk betting strategies designed to meet wagering requirements with minimal risk. Decisions regarding bonus abuse are final and not subject to appeal.

Responsible Gaming and Account Limits

Pro Eleven promotes responsible gaming and provides tools to help players maintain control over their gambling activities. Deposit limits can be set on daily, weekly, or monthly basis and take effect immediately upon activation. Increasing limits requires a 24-hour cooling-off period before new limits become active.

Session time limits and reality checks remind players of time spent gaming and encourage regular breaks. Self-exclusion options range from 24 hours to permanent closure, with cooling-off periods preventing immediate reversal of exclusion decisions. Players experiencing gambling problems should contact support immediately to discuss available protection measures.

The casino cooperates fully with responsible gaming organizations and provides links to professional help resources including counseling services and gambling addiction support groups. Players have the right to request permanent self-exclusion across multiple casino brands through third-party exclusion schemes.

Game Rules and Dispute Resolution

Each game operates according to specific rules detailed in the game information section accessible from within the game interface. In the event of malfunction, all affected bets and payouts are void. The casino is not liable for losses resulting from technical failures, though reasonable efforts are made to restore service quickly and fairly.

Disputes should be directed to customer support in the first instance, with detailed explanation of the issue and supporting evidence where applicable. The casino investigates all disputes thoroughly and responds within reasonable timeframes. If resolution cannot be reached through direct communication, players may escalate complaints to the licensing authority governing Pro Eleven operations.

The casino maintains records of all gameplay transactions for minimum periods required by licensing regulations. Players can request their gaming history through customer support for review or dispute resolution purposes.

Account Closure and Termination

Players may close their accounts at any time by contacting customer support and requesting closure. Withdrawal of remaining balances must be completed before closure finalizes. The casino reserves the right to close accounts that remain inactive for extended periods or that violate these terms and conditions.

Upon termination for terms violations, the casino may confiscate account balances and deny future access to the platform. Decisions regarding account termination for fraud or bonus abuse are final and not subject to appeal or arbitration.

Amendments to Terms

Pro Eleven reserves the right to modify these terms and conditions at any time. Material changes will be communicated to players through email or platform notifications. Continued use of the casino services after changes take effect constitutes acceptance of modified terms. Players who disagree with revised terms should close their accounts and withdraw remaining balances before changes become effective.